Refund policy

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Please take a moment to review our exchange & return policy;

Exchange Policy:

1. Timeframe: You have 48 hours from the date of delivery to initiate an exchange. After this period, unfortunately, we cannot accept exchanges.
2. Conditions: the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. Exchange methods: Contact us through our website or Instagram page.
4. Exchange costs:  Customer responsible for exchange shipping costs.
5. Exceptions: Personalized, intimate, or perishable items may be non-exchangeable.

Return/Refund Policy:

1. Timeframe: Returns are only allowed while the courier is on door only.
2. Conditions: the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. Return methods: Contact us through our website or Instagram page.
4. Return costs: Prepaid returns provided for our error or defective products. Customer responsible for return shipping costs otherwise.
5. Refund options: refunds take place once the item is received at origin and inspected. Funds to be returned within 3 working days from inspection via InstaPay/wallet
6. Exceptions: Personalized, intimate, or perishable items may be non-returnable.

You can always contact us for any return question at shopzoieeg@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.