Lumi Cropped Kaftan

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Please take a moment to review our exchange & return policy;

1. Timeframe: You have 7 days from the date of delivery to initiate an exchange. After this period, unfortunately, we cannot accept exchanges.
2. Conditions: the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
3. Return methods: Contact us through our website.
4. Return costs: Prepaid returns provided for our error or defective products. Customer responsible for return shipping costs otherwise.
5. Refund options: refunds are only accepted only for defective products otherwise, refunds are allowed within 24 hours.
6. Exceptions: Personalized, intimate, or perishable items may be non-returnable.

You can always contact us for any return question at shopzoieeg@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.